FAQs

Will "Origin" ever be made again?

No. To stay true to the philosophy of Watches. Made. Once., Origin is exclusive to this release. Once the order window closes, the design will be permanently retired, making it a unique piece for each owner.

How many watches will be available?

As a one-man workshop, I am limiting Origin to 50 pieces. This production cap ensures I can give every single watch the attention it deserves and deliver it within a reasonable timeframe. Once the window closes, whether 25 are sold or the full 50, that number will be the final edition size. This honors the project-based nature of the brand and allows me to begin creation of the next release.

What is your warranty?

Your watch is covered by a 2-year warranty against any manufacturing defects.

A watch is meant to be worn, and life happens. For anything outside of the warranty, like accidental damage or normal wear and tear, my commitment to your timepiece continues. As the person who built it, I'm the best person to fix it, and I'll always be here to service it for a fair price.

Do you ship internationally?

Yes, I offer complimentary shipping worldwide. To make your experience as smooth as possible, for most countries I will calculate and collect any applicable duties and taxes at checkout. This ensures a faster delivery with no surprise fees.

Please note, if this service isn't available for your destination, you will be responsible for any import duties or taxes upon delivery.

What is your return policy?

Each AW Labs watch is built to order specifically for you. For this reason, all sales are considered to be final.

However, my primary goal is your complete satisfaction. If you are not happy with your timepiece for any reason, please contact me personally within 14 days of delivery, and I will work with you to find a fair solution.

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